Terms & Conditions

Last Updated: 12 October 2025

Effective Date: 12 October 2025

Introduction

Welcome to PeePal. By downloading and using our app, you agree to these Terms & Conditions.

PeePal is a privacy-first wellness tracking application designed to help you monitor your urinary health patterns. Your health data stays on your device by default, and no account or login is required.

1. Acceptance of Terms

By downloading, installing, and using PeePal, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

No Account Required: PeePal operates without requiring you to create an account or provide personal information. These terms apply to all users of the app.

Age Requirement: PeePal is intended for adults aged 18 and over. If you are under 18, please do not use this app.

Continued Use: Your continued use of PeePal after any changes to these terms constitutes acceptance of those changes.

2. Medical Disclaimer

IMPORTANT: PeePal is Not a Medical Device

PeePal is a wellness tracking application and is NOT a medical device.

What PeePal Is:

✅ A wellness tracking tool for monitoring your hydration and bathroom habits
✅ An educational resource providing general information about urinary health
✅ A pattern detection tool to help you understand your personal health trends
✅ A reporting tool to generate summaries you can share with your doctor

What PeePal is NOT:

❌ Not a medical device — not regulated by the MHRA or FDA
❌ Not a diagnostic tool — cannot diagnose medical conditions
❌ Not a treatment — cannot treat, cure, or prevent any disease
❌ Not a replacement for medical advice from qualified healthcare professionals
❌ Not suitable for medical emergencies — call 999 or 111 for urgent medical help

No Medical Advice

PeePal does not provide medical advice, diagnosis, or treatment recommendations. All information, insights, and educational content within the app are for general informational purposes only.

The health guides and educational materials are based on publicly available health information and research. They are not tailored to your specific medical situation and should not be considered personalised medical advice.

Always Consult a Healthcare Professional

You must consult a qualified healthcare professional:

• Before making any medical decisions based on data tracked in PeePal
• If you experience concerning symptoms such as:
  • Blood in your urine (even once)
  • Severe pain or burning during urination
  • Sudden inability to urinate (urinary retention)
  • Fever along with urinary symptoms (possible infection)
  • Significant changes in urination patterns
  • Persistent or worsening symptoms
• Before starting or stopping any medications based on insights from the app
• If you have pre-existing medical conditions affecting your urinary system
• For interpretation of your health patterns and symptoms

Medical Emergencies

In a medical emergency:

• Call 999 immediately for life-threatening emergencies
• Call 111 for urgent medical advice (NHS 111 in the UK)
• Go to A&E if you cannot get through to emergency services

Do not rely on PeePal for urgent medical guidance or emergency situations.

No Professional Relationship

Using PeePal does not create any professional healthcare relationship, including:

• No doctor-patient relationship
• No healthcare provider-patient relationship
• No medical supervision or monitoring
• No duty of care on our part

We are a technology company providing a wellness tracking tool, not healthcare professionals providing medical services.

Limitations of Automated Insights

Pattern detection is not diagnosis:

• PeePal uses algorithms to detect patterns in your tracking data
• These patterns are observational only and do not constitute medical diagnosis
• Many factors affect urinary health that the app cannot measure
• Correlation does not imply causation
• Medical conditions can present differently in different individuals

Accuracy limitations:

• Manual tracking depends on your accurate data entry
• The app cannot verify the accuracy of your self-reported data
• Insights are based on population averages and may not apply to you individually

Your Responsibility

By using PeePal, you acknowledge and accept that:

• You are responsible for your own health and medical care
• You will seek professional medical advice when appropriate
• You understand the limitations of automated wellness tracking
• You will not rely solely on PeePal for health-related decisions
• You will not delay seeking medical care because of information from the app

3. Intended Use and User Responsibilities

Intended Use

PeePal is designed for:

• Personal wellness tracking for male urinary health
• Educational content about hydration and bladder health
• Pattern detection and insights based on your tracking data
• PDF report generation for medical appointments
• Optional participation in anonymous research to improve the app

You Agree To:

• Use PeePal only for personal, non-commercial purposes
• Provide accurate information when tracking your health data
• Use the app responsibly and not for any illegal purposes
• Keep your device secure and protected with a passcode
• Not attempt to reverse engineer, decompile, or modify the application
• Not use automated systems or bots to interact with the app
• Not share harmful, inappropriate, or illegal content via any app features
• Not use the app in a way that could damage, disable, or impair our services

You Must Not:

• Present PeePal as a medical device or medical service
• Use the app to provide medical advice to others
• Share or distribute the app's content as your own
• Circumvent any security features or restrictions
• Collect or harvest data from other users (not applicable as app is local-first)

4. Privacy and Data Usage

Local-First Privacy

Your data stays on your device:

• Your health tracking data is stored exclusively on your device by default
• We do not have access to your tracking logs, notes, or detailed health information
• Your data never leaves your device unless you explicitly opt in to share anonymous aggregated research data
• You can delete all your data at any time by deleting the app

Optional Research Participation

You may choose to opt in to share anonymous aggregated research data:

• Weekly averages of your tracking data (intake, output, frequency)
• Profile information if provided (age range, medical conditions, medications)
• Data is fully anonymised using SHA256 cryptographic hashing
• Cannot be linked back to you or your device
• Used for research purposes to improve the app and provide community insights
• You can opt out at any time through Settings

Important: Previously submitted anonymised data cannot be individually deleted because it cannot be linked back to you. This protects your privacy.

Full Privacy Details

For complete information about how we handle your data, please read our Privacy Policy, which forms part of these terms.

5. Educational Content

Health Guides and Information

PeePal provides educational content about urinary health, hydration, and bladder function based on:

• Publicly available health information
• Peer-reviewed research
• Clinical guidelines (such as NHS guidance)

All content is for general informational purposes only.

Content Limitations

We strive for accuracy but:

• Make no guarantees about completeness, accuracy, or suitability for your specific situation
• Cannot keep pace with all medical research developments
• Cannot account for your individual medical history or circumstances
• Provide information that may not apply to your specific condition

Educational content does not replace professional medical advice. Always consult a qualified healthcare provider for medical guidance.

Third-Party Links

Educational content may include links to third-party websites (such as NHS resources) for additional information. We are not responsible for:

• The content or accuracy of third-party websites
• Changes to third-party websites after we link to them
• Privacy practices of third-party websites

6. Intellectual Property

Ownership

• PeePal and all related content, features, functionality, trademarks, and visual designs are owned by us
• Protected by UK and international copyright, trademark, and other intellectual property laws
• The PeePal name, logo, and branding are our trademarks

Your Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use PeePal for personal, non-commercial purposes, subject to these terms.

You may not:

• Copy, modify, distribute, sell, or lease any part of the app
• Extract source code or create derivative works
• Remove or alter any copyright, trademark, or other proprietary notices
• Use PeePal's branding in connection with any other product or service

Your Content and Data

You retain all rights to:

• The health data you track in PeePal
• PDF reports you generate
• Any notes or content you create

By opting in to research data sharing:

• You grant us a licence to use anonymised aggregated data for research purposes as described in the Privacy Policy
• This licence continues even if you later opt out (because data is anonymised and cannot be deleted individually)

7. App Availability and Changes

Service Availability

We provide PeePal "as is" and:

• Make no guarantees about continuous availability
• May experience downtime for maintenance or technical issues
• Are not liable for any interruptions, errors, or data loss
• May modify or discontinue features at any time

Updates and Modifications

• We may release updates to fix bugs, improve performance, or add features
• Some updates may be required to continue using the app
• We may change these Terms & Conditions from time to time
• Material changes will be communicated via in-app notification

No Guarantee of Compatibility

We do not guarantee that:

• PeePal will work on all devices or iOS versions
• Future updates will maintain compatibility with older devices
• Features will remain unchanged or available indefinitely

8. Limitation of Liability

THIS SECTION LIMITS OUR LIABILITY. PLEASE READ CAREFULLY.

To the Maximum Extent Permitted by UK Law:

We are NOT liable for:

Health-Related:

• Any health outcomes or medical conditions
• Decisions you make based on tracking data or educational content
• Delays in seeking medical care
• Misinterpretation of tracking data or insights
• Personal injury related to use of PeePal

Data and Technical:

• Loss of data due to device failure, deletion, or technical issues
• Unauthorised access to your device or data
• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Interruptions in service or app availability

General:

• Inaccuracies in tracking data, insights, or educational content
• Actions or content of third-party services
• Your violation of these terms or applicable laws

Disclaimer of Warranties

PeePal is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or availability
• That the app will be error-free, uninterrupted, or secure

Maximum Liability

If we are found liable for any claim under these terms, our total liability to you shall not exceed £50 (fifty pounds sterling).

Exceptions

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

You Use PeePal at Your Own Risk

You are solely responsible for:

• Your health and medical care
• Consulting healthcare professionals for medical advice
• Backing up your data
• Securing your device

9. Indemnification

You agree to indemnify, defend, and hold harmless PeePal, its developers, officers, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of PeePal
• Your violation of these Terms & Conditions
• Your violation of any third-party rights
• Any health-related claims resulting from your use of PeePal
• Your violation of applicable laws or regulations
• Any content you create or share using PeePal

This indemnification obligation survives termination of your use of PeePal.

10. Termination

Your Right to Stop Using PeePal

You may stop using PeePal at any time by:

• Deleting the app from your device
• This removes all local data from your device

If you opted in to research data sharing:

• Previously submitted anonymised data cannot be deleted (see Privacy Policy for explanation)
• You can opt out to stop future data collection

Our Right to Terminate or Restrict Access

We reserve the right to:

• Restrict or terminate your access to PeePal if you violate these terms
• Discontinue the app entirely at any time
• Remove or modify features at our discretion

Effect of Termination

Upon termination:

• Your license to use PeePal ends immediately
• Local data remains on your device until you delete the app
• Sections of these terms that by their nature should survive (disclaimers, limitations of liability, indemnification, governing law) continue to apply

11. Governing Law and Disputes

Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from or relating to these terms or your use of PeePal will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

If you have a complaint or dispute:

Please contact us first at admin@peepal.info

We will attempt to resolve issues informally and in good faith

If we cannot resolve the dispute informally, formal proceedings may follow

Consumer Rights

Nothing in these terms affects your statutory rights as a consumer under UK law, including but not limited to:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Your rights under UK GDPR

If you are a consumer, you may have additional rights that cannot be limited by these terms.

12. Third-Party Services

Apple Services

PeePal:

• Uses Apple's iOS platform and App Store for distribution
• May integrate with Apple Health (if you grant permission)
• Is subject to Apple's terms and policies for their services

Firebase (Google Cloud)

If you opt in to research data sharing:

• Anonymous aggregated data is processed using Firebase (Google Cloud)
• Google's terms and privacy policies apply to Firebase services
• Data is stored in EU data centres where possible

iCloud (Optional)

If you enable iCloud sync:

• Your tracking data syncs across your Apple devices
• Apple's Privacy Policy and terms apply to iCloud storage

No Responsibility for Third Parties

We are not responsible for:

• The actions, policies, or content of third-party services
• Changes to third-party services or their terms
• Security or privacy practices of third parties
• Availability or performance of third-party services

13. Changes to These Terms

How We Update Terms

We may update these Terms & Conditions from time to time to reflect:

• Changes in legal requirements or regulations
• New features or services
• Improvements to our terms or clarity
• Changes to our business practices

Notification of Changes

When we make changes:

• We will update the "Last Updated" date at the top
• Material changes will be communicated via an in-app notification
• You will have the opportunity to review the updated terms

Your Acceptance

Continued use of PeePal after changes constitutes acceptance of the updated terms.

If you do not agree to updated terms, you must stop using PeePal.

Previous Versions

We do not maintain an archive of previous versions of these terms.

14. General Provisions

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and PeePal regarding your use of the app.

Severability

If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable
• If modification is not possible, the provision will be severed
• The remaining provisions remain in full force and effect

No Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

Assignment

• We may assign our rights and obligations under these terms at any time
• You may not assign your rights under these terms without our prior written consent
• Any purported assignment in violation of this section is void

No Third-Party Beneficiaries

These terms are for the benefit of you and PeePal only. No other person or entity has any right to enforce these terms.

Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God
• War, terrorism, or civil unrest
• Internet or telecommunications failures
• Government actions or regulations
• Pandemics or public health emergencies

Survival

The following sections survive termination of these terms:

• Section 2 (Medical Disclaimer)
• Section 6 (Intellectual Property - your licence obligations)
• Section 8 (Limitation of Liability)
• Section 9 (Indemnification)
• Section 11 (Governing Law and Disputes)
• Section 14 (General Provisions)

Language

These terms are written in English. Any translation is provided for convenience only. In case of conflict between the English version and a translation, the English version prevails.

15. Contact Us

For questions, concerns, or complaints about these Terms & Conditions:

Email: admin@peepal.info

We aim to respond to all enquiries within 48 hours (Monday to Friday, UK business hours).

For privacy-related questions, please also review our Privacy Policy or contact us at the email address above.

Acceptance

By downloading, installing, and using PeePal, you acknowledge that:

✅ You have read and understood these Terms & Conditions in full
✅ You agree to be bound by these terms
✅ You understand that PeePal is not a medical device and does not provide medical advice
✅ You are 18 years of age or older
✅ You will seek professional medical advice when appropriate
✅ You use PeePal at your own risk

If you do not agree to these terms, you must not use PeePal.